Refund policy

Return & Replacement Policy – GemVedas

At GemVedas, we take pride in offering handcrafted natural gemstones and jewelry, making each piece truly unique. Due to the intrinsic nature of our products, we request you to carefully review the policy below before initiating any return, exchange, or refund request.

Return & Exchange Policy

While we strive to ensure customer satisfaction, we cannot guarantee that every request for return, refund, or exchange will be accepted. We reserve the right to approve or reject requests based on the conditions outlined below.

Eligibility
Returns or exchanges are only accepted under the following conditions:

The product was damaged during transit, or
You received an incorrect product

Important Note:
Due to the nature of our products, videographic proof is mandatory for any return or exchange request.

The video must clearly show the unboxing and product condition
This helps us verify authenticity and assess the issue internally
Requests without video proof will not be processed

Timeframe

Requests must be raised within 7 days of delivery
The product must be returned in original condition
Certification and packaging must remain intact

Any tampering with the product or certification will result in rejection.

Exclusions

No returns or exchanges after 7 days
Shipping charges, VAT, and duties are non-refundable
Return shipping must be borne by the customer
GemVedas does not arrange pickup

Authenticity Guarantee
If you doubt the authenticity of a gemstone:

Get it tested at a government or internationally reputed gemological institute
If proven synthetic or artificial, you are eligible for:
- 100% refund
- Exchange
- Return

Non-Returnable Categories (Unless Damaged)

Customized Jewelry
Beads Bracelets
Crystal Trees
Rakhi
Products received exactly as ordered
Gift Cards

Additional Note:
Due to the risk of counterfeit replacement, returns are restricted on many items. Customized or size-specific jewelry cannot be returned.

Custom Jewelry Policy

All custom jewelry is made after design approval (CAD or similar)
Once approved and production begins, making charges become non-refundable
If cancelled after production starts:
- Making charges will be deducted
- Remaining balance (if any) will be refunded

Refund Process

Refunds are processed after inspection and approval
You will receive an email confirmation

Timeline:

Prepaid Orders: 5–7 working days
General Cases: 10–12 working days
International Orders: 40–45 days

Important:
Refunds are issued only to the original payment method.

COD Refunds
For Cash on Delivery orders:

Additional documents may be required (PAN, bank details, etc.)
Refunds will only be processed if customer details match original order details

Reasons Not Eligible for Return

Change of mind
Minor flaws or packaging issues
Slight color or size variations

Customers are advised to review product details carefully before purchase.

Cancellation Policy
Orders cannot be cancelled once placed.

Late or Missing Refunds
If you haven’t received your refund:

Check your bank account
Contact your card provider
Contact your bank

If still unresolved, email: support@gemvedas.com

Sale Items
All discounted or sale items are final. No returns, exchanges, or refunds.

Exchanges

Only for damaged or defective items
Request within 7 days
Subject to availability

Return address:
Sector 6-C Block-C7 Ground Floor
Noida, Uttar Pradesh - 201301, India

Videographic proof is mandatory.